Privacy Policy

Protecting your privacy and the security of your personal information is our priority. This Privacy Policy explains our personal data processing practices and demonstrates our commitment to your privacy rights.

1. Information about us as data controllers: The responsible party for data processing on this website ("controller") under data protection law is: CRYPTONICA ATM SOLUTIONS LIMITED INC, 600 University St, Seattle, WA, 98101, United States. Email: info@cryptonica.io.

CRYPTONICA ATM SOLUTIONS LIMITED INC (hereinafter "Cryptonica", cryptonica.io, "we", "us", or "our company", "Cryptonica ATM Solutions Limited", "Cryptonica Asia", "Cryptonica EU", "we", "the company", "Cryptonica Exchange Liquid Pool") has developed this Privacy Policy so that you can understand what information we collect, why we do it, and how we use the information collected when you visit our site, use our Cryptonica ATMs, or other services and products we offer (collectively referred to as "Services"). The terms "you" and "your" refer to any individual or legal entity that uses our Services. By using our Services, you agree to the data processing terms outlined in this Privacy Policy.

2. Changes to the Privacy Policy: We reserve the right to update and change this Privacy Policy as necessary. All updates will be posted on this page, and we recommend that you visit it regularly to review the latest changes. Where required by law, we will also provide you with direct notification of these changes.

3. Language of the Privacy Policy: The official text of the Privacy Policy is written in English. We are not responsible for the accuracy of translations of this policy into other languages. In the event of any discrepancies between the translated version and the English version, the English version shall prevail.

4. Age Restrictions: To use our Services, you must be at least eighteen years old or have reached the age of majority as established by your jurisdiction. Cryptonica does not knowingly collect information from or about individuals under eighteen years of age. If you are under eighteen, please do not provide us with your data. We will take necessary steps to delete information about individuals under eighteen from our records upon your request, provided it does not conflict with the law. If you suspect that we may have obtained information from an individual under eighteen, please contact us immediately at security@cryptonica.io.

5. Data Protection: Personal data (referred to as "data" below) will be processed by us only to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content, as well as the services offered on it, including the use of crypto ATM software. According to Article 4 No. 1 of Regulation (EU) 2016/679, i.e., the General Data Protection Regulation (hereinafter referred to as "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction of personal data, whether by automated means or not. Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided that its deletion does not conflict with any statutory storage obligations or unless otherwise stipulated below.

6. What Data We Collect: We collect data that you directly provide to us when interacting with our Services, contacting us, creating an account, subscribing to receive communications from us, or otherwise using our Services. When you visit the cryptonica.io website, use our Services, or third-party services that use our API, we may collect information sent to us through your computer, mobile phone, or other access device using cookies or similar technologies. We also receive personal information about you from our offices, ATMs, or partners and from marketing companies that provide us with such information as part of their relationship with us. We may combine any data we collect or receive about you.

7. Categories of Collected Information: The categories of personal information we collect include your name, email address, country, phone number, financial information of your cryptocurrency wallets, full banking account information, credit card numbers, cryptocurrency wallet addresses, as well as technological information including your IP address, device identifier, device name and type, operating system, location, mobile network information, and standard web log information. You may provide us access to certain personal information stored by third parties, such as social networking sites. By linking an account managed by a third party with your Cryptonica account and authorizing Cryptonica to access this information, you agree that Cryptonica may collect, store, and use this information in accordance with this Privacy Policy.

7.1 Note: We will not use your personal information for purposes other than those we have disclosed to you without your permission. From time to time, we may request your permission to share your personal information with third parties. You may opt out of sharing your personal information with third parties or of allowing us to use your personal information for any purposes incompatible with the purposes for which we originally collected it or subsequently obtained your permission. If you choose to limit the use of your personal information, some features or Services may not be available to you.

8. User and Data Subject Rights: In accordance with the General Data Protection Regulation (GDPR) and other local data protection laws, you as users and data subjects have the following rights:

Right of Access: You have the right to obtain confirmation as to whether or not data concerning you is being processed, as well as the right to access this data and additional information about the nature of its processing. You also have the right to obtain a copy of the processed data (see Article 15 GDPR).

Right to Rectification: You may request the correction of incorrect data concerning you, as well as the completion of incomplete data (see Article 16 GDPR).

Right to Erasure: You have the right to request the deletion of your data without undue delay if the conditions of Article 17 GDPR apply. If full deletion is not possible due to legal data retention requirements, you may request restriction of the processing of your data in accordance with Article 18 GDPR.

Right to Data Portability: You have the right to receive the data you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another controller without hindrance from us (see Article 20 GDPR).

Right to Lodge a Complaint: You have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of your data violates the GDPR (see Article 77 GDPR).

Right to Notification: We are obliged to inform all recipients to whom your data has been disclosed of any corrections, deletions, or restrictions on the processing of your data. This rule does not apply if notification is impossible or involves disproportionate effort.

Right to Object: You have the right to object at any time to the processing of your data based on our legitimate interests, including profiling, especially if data processing is carried out for direct marketing purposes (see Article 21 GDPR).

Each of these points ensures you control over your personal information and supports your right to privacy. If you have any questions or require further information regarding these rights or if you wish to exercise them, please contact us at security@cryptonica.io.

9. How We Protect and Store Personal Information

9.1 Definition of Personal Information: In this policy, the term "personal information" refers to information that can be used to identify you as a Cryptonica customer, an individual, and is protected by law. This does not include information that has been anonymized to the extent that identifying a specific user becomes impossible.

9.2 Security Measures: Cryptonica takes reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include the use of firewalls and data encryption, physical access controls to our premises and files, and allowing access to personal information only to employees who need it to perform their job duties.

9.3 Information Processing and Storage: We store and process your personal and transactional information, including certain payment information, on computers in the United Kingdom, the United States, the Netherlands, and other countries where our facilities or our service providers' facilities are located. This is done in accordance with applicable federal and state regulations. Transmitting your personal information to these systems implies your consent to such transfer and storage.

9.4 Payment Information Security: Full credit card details are transmitted and stored securely outside of our company by the payment service provider in compliance with payment card industry data security standards. This information is not accessible to Cryptonica.

9.5 Responsibility for Security: We strive to protect your information, but complete data security cannot be guaranteed. It is important that you also take responsibility for keeping your Cryptonica account information secure, including your username, password, PIN, and other access credentials.

9.6 Personal Information Retention: We securely retain your personal information for the duration of your account's activity and for at least five years after its closure or as long as necessary to fulfill our legal obligations, resolve disputes, and enforce our policies.

10. Consent to International Data Transfer

10.1 Cryptonica's Global Operational Model: Cryptonica is a global company that manages data internationally. We may process, transfer, and store information about users of our Services on servers located in various countries, including the United States. This means that your personal information may be transferred outside the country where you live or where the data was originally collected.

10.2 Differences in Data Protection Laws: The information we collect may be subject to data protection laws and other legal norms that differ from the laws in your country of residence. For example, information stored or processed in the United States may be accessible to U.S. government authorities in accordance with U.S. laws.

10.3 Response to Legal Requests: Your personal information may be disclosed in response to lawful requests by government authorities, court orders, or other official requests in the countries where we operate.

10.4 Your Consent: By using our Services or providing us with any information, you explicitly consent to the processing, transfer, storage, and use of your personal information in the United States and other countries where privacy laws may not provide the same level of protection as the laws of your country of residence or citizenship. We strive to apply appropriate safeguards to ensure the protection of your information regardless of the country in which it is stored or processed.

11. Transfer of Personal Information to Financial Organizations and Cryptocurrency Platforms

11.1 Cryptocurrency Transactions: To complete your transactions through a Cryptonica account, we may transfer your personal information to cryptocurrency exchanges or wallets with which you conduct operations. This includes your contact details, registration date, total number of transactions conducted through Cryptonica, and the status of your verified bank account when using crypto ATMs. This information is provided only to transaction participants and third parties who provide access support to your Cryptonica account, subject to your prior consent.

11.2 Privacy Protection: When buying or selling cryptocurrency, we may provide the exchange or wallet with your delivery address or other relevant details to complete the transaction. These details are not used for marketing purposes without your consent. In the case of a failed transaction, detailed transaction information may be provided to resolve possible disputes or refund issues when using Cryptonica crypto ATMs.

11.3 Interaction with Third Parties: In the course of transactions between you and third parties, such as exchanges and wallets, these organizations may share your contact information with us, including email addresses or phone numbers. This information is used to inform you about the status of your transfer. If you request it, we will confirm your status as a Cryptonica customer to a third party. Additionally, you may initiate sending or requesting cryptocurrency by email, in which case your username will be included in the notification to the recipient.

11.4 Note: Interactions with cryptocurrency exchanges and wallets are governed by their own privacy policies. Cryptonica is not responsible for their actions, including the processing and protection of personal information. It is recommended that you review the privacy policies of these platforms for a better understanding of their data management practices.

12. Transfer of Personal Information to Other Parties

12.1 With whom we share your information:

Cryptocurrency Exchanges and Wallets: To conduct cryptocurrency transactions, we make your information available to related cryptocurrency exchanges and wallets. This is necessary to complete cryptocurrency purchases or sales and manage your assets. We require these organizations to adhere to strict confidentiality measures and ensure the protection of your data in accordance with our standards and regulatory requirements.

Regulatory Bodies in the Cryptocurrency Sector: In accordance with the laws of all countries, we may be required to share information with national and international regulatory bodies responsible for overseeing cryptocurrency activities to ensure compliance with regulatory requirements and prevent fraud. Service Providers: To support our operational activities, we engage external service providers who perform various functions on our behalf. These functions include, for example, fraud prevention, collection of overdue payments, conducting marketing campaigns, and IT support. These companies are authorized to use your personal information only for the services they perform directly for us and are required to maintain data confidentiality.

Financial Institutions: In the context of processing payments and other financial transactions, we may share your information with banks and other financial organizations with which we collaborate. This applies only when using Cryptonica ATMs.

Legal Requirements and Law Enforcement Agencies: Your information may be disclosed in response to a legal request, such as a subpoena, or when we believe in good faith that such disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a government request.

With Your Consent: In some cases, we may share your information with other third parties in accordance with your explicit consent or at your direction. Corporate Transactions: In the event of a sale of our business, merger, or acquisition, we transfer your information to a potential new owner under the strict condition of adhering to this Privacy Policy. Such changes will be accompanied by explicit notification and the retention of rights to protect your personal information.

12.2 Additional Clarifications: Third-party Sites and Applications: If you use our services through third-party platforms, any information you provide on these platforms is governed by their own privacy policies. We do not control and are not responsible for the practices of these sites or applications regarding the processing and protection of your personal information.

13. How We Use Cookies

13.1 Legal Basis for Processing: The processing of data using cookies on our website is based on Article 6 Paragraph 1 lit. b) GDPR, as cookies are necessary to collect data that is used to initiate or fulfill contractual relationships. If the data processing is not directly related to contractual relationships, then our legitimate interest, according to Art. 6 Paragraph 1 lit. f) GDPR, lies in improving the functionality of our website. Session cookies are automatically deleted after the browser session ends.

13.2 Detailed Description of Technology Use: On your computer or mobile device, we or our partners may use cookies and other tracking technologies such as web beacons, log files, and pixel tags. The use of these technologies allows us to:

Recognize you as a Cryptonica customer each time you visit our services;
Customize services, content, and advertising to match your preferences;
Assess the effectiveness of our advertising campaigns and marketing efforts;
Collect and analyze information about the devices you use to access our services, helping us reduce risks, prevent potential fraud, and ensure a high level of trust and security for our users.

13.3 Types of Cookies:

Session Cookies: These are temporary files that are only stored during your online session and are deleted from your computer or device when you close the browser.

Persistent Cookies: These remain in your browser and will be active until you delete them or they reach their expiration date.

Local Shared Objects (Flash cookies): Used to maintain your account, detect anomalies in user behavior, help prevent fraud, and maintain the functionality of our services.

13.4 How to Manage Cookies: You can configure your browser to refuse all or some cookies or to alert you when cookies are set. It is important to note that completely disabling cookies may limit the functionality of our website.

13.5 Third-party Cookies and Pixel Tags: Cookies and pixel tags may also be used on websites and applications that are not controlled by Cryptonica. We do not manage these technologies, and our Privacy Policy does not apply to their use. Currently, we do not respond to browser "do not track" or "DNT" signals.

14. Security of Your Data and SSL Encryption

14.1 Use of SSL Encryption: To protect the confidentiality of your data, this website uses SSL encryption technology. This can be seen by the lock symbol in your browser's address bar, which ensures that the data transmitted between your browser and our server cannot be read by third parties.

14.2 Levels of SSL Encryption: Ideally, 256-bit encryption is used, providing a high level of protection. If your browser does not support 256-bit encryption, we use 128-bit v3 technology as an alternative. The presence of active encryption on a specific page of our site can be determined by the closed lock or key image in your browser's status bar.

14.3 Data Security Measures: We employ both technical and organizational measures (TOM) to protect your data from accidental or intentional manipulation, loss, destruction, or unauthorized access by third parties. Our security measures are regularly updated and improved in line with the latest technological developments to ensure the reliable protection of your data.

15. Marketing

15.1 Use of Personal Information: We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information may be combined with data we collect from other sources to improve and personalize our Services, content, and advertising.

15.2 Opting Out of Marketing Messages: You can opt out of receiving marketing messages from us at any time by indicating your desire to decline such messages. If you wish to remove your name from our mailing list, you can do so by sending a request to security@cryptonica.io.

15.3 Participation in Programs: If you choose to participate in the Cryptonica referral or bounty program (hereinafter referred to as the "Program"), as defined in our Terms of Service, we will use the information you provide only within the scope of this Program. This includes sharing information with necessary message delivery services and other external providers who support the Program. We ensure that data collected through the Program will not be sold, rented, or transferred to third parties.

15.4 Protection of Provided Information: We reserve the right to disclose your information if required by law or to protect our rights and property. You are also required to provide only accurate, complete, and truthful information when participating in the Program. We reserve the right to deny access to the Program and take necessary legal actions if you provide false or misleading information or attempt to use the Program for fraudulent purposes.

16. Integration of Social Media on Our Website

16.1 Social Media and Their Role in Our Communication: We actively use platforms such as Twitter, LinkedIn, YouTube, and Google to represent our company, our services, and interact with current and potential customers. These platforms allow us to improve our visibility and ensure better communication with interested parties.

16.2 Where Your Data is Stored and Possible Risks: The data you provide to us may be stored on servers in the USA and other countries, which may mean they are subject to different data protection laws than those in the European Union. This may increase risks to your data due to differences in legislation, potentially making it more difficult to access your data when necessary.

16.3 Twitter: We maintain an online presence on Twitter to represent our company and our services, as well as communicate with potential/current clients. Twitter is a service provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, California 94103, USA. We would like to note that this may result in user data being processed outside the European Union, particularly in the USA. This may increase risks for users, as it may make it more difficult to subsequently access user data. We also do not have access to this user data. Access is available only to Twitter. Twitter's privacy policy can be found at https://twitter.com/privacy.

16.4 LinkedIn: We maintain an online presence on LinkedIn to represent our company and our services, as well as to communicate with potential/current clients. LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. We would like to note that this may result in user data being processed outside the European Union, particularly in the USA. This may increase risks for users, as it may make it more difficult to subsequently access user data. We also do not have access to this user data. Access is available only to LinkedIn. LinkedIn's privacy policy can be found here: https://www.linkedin.com/legal/privacy-policy.

16.5 YouTube: We maintain an online presence on YouTube to represent our company and our services, as well as to communicate with potential clients. YouTube is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We would like to note that this may result in user data being processed outside the European Union, particularly in the USA. This may increase risks for users, as it may make it more difficult to subsequently access user data. We also do not have access to this user data. Access is available only to YouTube. YouTube's privacy policy can be found here: https://policies.google.com/privacy.

16.6 Embedded YouTube Videos: Our website uses social plugins (“plugins”) from the YouTube video portal service, which is operated by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (“YouTube”). The plugins are marked with the YouTube logo, such as in the form of a red "YouTube-Rectangle". Data exchange with YouTube LLC servers occurs as soon as you visit one of our sites that includes a plugin from YouTube LLC. A connection to YouTube LLC servers is established even before you click on an embedded video. Among other things, information about the page you visited on our website is exchanged. If you have a YouTube account and are logged into it, YouTube LLC can already collect statistics about your visit to this site and your YouTube account when you visit a page that includes the YouTube LLC plugin. You can prevent personal assignment by logging out of your YouTube account on your device beforehand. The legality of the use arises from Article 6, Paragraph 1, Point 1, Letter f) GDPR. The purpose and scope of data collection, as well as further processing and use of data by YouTube, along with your rights in this regard and settings options for protecting your privacy, can be found in YouTube's privacy information: https://www.google.com/intl/de/policies/privacy.

16.7 Google Tag Manager: In our offerings, we use Google Tag Manager from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). We use this to manage various analytics and tracking services. Google Tag Manager implements tags only. This means that cookies are not used and personal data is not recorded. Google Tag Manager activates other tags that may collect data. However, Google Tag Manager does not have access to this data. If deactivation has been performed at the domain or cookie file level, it remains effective for all tracking tags implemented via Google Tag Manager. Additional information about Google Tag Manager can be found at: https://tagmanager.google.com/ and Google's privacy policy at: https://policies.google.com/privacy?hl=en.

16.8 Google Analytics (with anonymization): We use Google Analytics on our website. This is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as Google). Google Analytics is used to analyze the use of our website. The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in analyzing, optimizing, and economically operating our website. Information about usage and user-related information, such as IP address, location, time, or frequency of visits to our website, will be transmitted to and stored on Google's servers in the United States. However, we use Google Analytics with anonymization enabled, where Google truncates the IP address within the EU or EEA before transmission to the USA. The data collected in this way is used by Google to evaluate visits to our website and what visitors do there. This data may also be used to provide other services related to the use of our website and the Internet in general. Google states that it will not associate your IP address with any other data. Furthermore, Google provides additional information about its data protection practices at: https://www.google.com/intl/de/policies/privacy/partners, including options you can use to prevent such use of your data. Additionally, Google offers an opt-out browser add-on at: https://tools.google.com/dlpage/gaoptout?hl=en, along with further information. This add-on can be installed in the most popular browsers and provides you with additional control over the data Google collects when you visit our website. The add-on informs Google Analytics JavaScript (ga.js) that no information about website visits should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or other web analytics services that we may use, as described in detail in this document.

16.9 Note: Integration occurs via linked graphics from the respective site. Using this graphics stored on our own servers prevents automatic connection to servers of these networks for display. Only by clicking on the corresponding image will you be redirected to the service of the respective social network. After you click the mouse button, this network can record information about you and your visit to our website. Initially, this data includes such information as your IP address, date, and time of your visit, as well as the page visited. However, if you are logged into your user account on this network, the network operator may assign the information collected about your visit to our website to your personal user account. If you interact by clicking "Like," "Share," etc., this information may be saved in your personal user account and possibly published on the respective network. To prevent this, you need to log out of your account on the social network before clicking on the image. Various social networks also offer settings that you can adjust accordingly.

17. Contact Information:

If you have any questions or suggestions regarding our Privacy Policy, the methods of collecting and using your personal information, as well as the options and rights available to you concerning this use, we are always ready to help. To request clarification or to exercise your rights in accordance with applicable law, please contact our Data Protection Officer:

Email: security@cryptonica.io

We strive to ensure maximum transparency and accessibility of our privacy procedures and will be happy to respond to your inquiries.